In my former, mid-level corporate job this tagline was thrown out to employees All. The. Time.
This was uttered any time we made an investment in a new technology, CRM, call coaching technology, whatever. “We’re investing in you to make YOUR job easier.”
Right.
Let me interpret: “We’ve bought some new sh*t that is supposed to make you more productive. Your call volume should now also increase 20%, your output 20%, and you should be very happy we created this system so you can do more of what we want. Because of this, we’ll be able to reduce managers and increase your work load.”
I left because you paid my employees that I managed literally double my salary. So yea. Take your tools and GFY