My position is unique because it’s been developed over time. 10 years ago I started off as a support tech where it was only me servicing newly boarded clients. Now after years of growth my client base is massively larger but my “initial” clients still text me direct which is causing a constant interruption in my daily life. It’s literally like I can’t take a break feeling like I’m 24/7 on call. I make a decent salary for someone with no certifications but now I have a support team that I manage and no matter what I say to my “direct” clients they don’t seem to get that I need them to stop texting and calling me direct and to call my support line. Granted I can resolve the issues faster than my team only because I’m an “expert” so to speak but it’s impacting my personal life constantly which is highly stressful.
For you deep diver Redditors yes my post history shows what I do but understanding what I do is another story.