The customers and tipped workers are being pitted against each other, and though both sides present valid points, nothing has changed since the tipping system has been engrained in the US culture for decades.
To the customers, how do feel about paying more for services received but without the expectation of giving tips?
To the servers and tipped workers, how do you feel about having a fixed salary (increased to match the current industry standard) but with the possibility on losing out on tips? Also, what would be minimum wage you’d be willing to take if this becomes the standard?