So HR at my (UK office) workplace sent out a new holiday request form. It's bureaucracy gone mad as it's a physical piece of paper when the old way was just forwarding the email chain of me asking for time off and my manager approving it.
So I print the form, fill it out, get my managers signature (who's still working from home due to covid), scan the paper document, email the scan to HR and ask them to confirm everything is filled out correctly etc. I've heard nothing back from HR.
Is it so difficult for HR to reply to emails? Guarantee if I do something wrong they'd be on my back instantly. Now that I've a question they just ghost me. They don't even answer then phones.
Is this normal? Is all HR departments like this? Can I complain about it to HR? How would I even do this as they don't answer emails or their phones!
It's also not the first time they ghost me. I emailed them to say I would be in late as I'd a funeral to attend. Next month they questioned my late sign in and I forwarded them the email chain which stated why I'd be late.
They also made a mistake with my pay. I negotiated a pay rise effective from the end of the month. Payday comes but it's for the old amount. I phone my manager and let him know I'm not happy about it. He phones the MD and confirms that someone has made a mistake as he approved it. Turns out HR misplaced the paper work! The MD even came and apologised to me personally.
If I misplaced important paperwork I'd be pulled up on it and given warnings / let go but things are obviously different for HR.
Rant over.