tl;dr – tips/tricks to deal with burnout and stress that comes with it.
Hey all! I’ve been commenting like crazy on posts all week and it’s because I’m spiraling into burn out. I work from home for a large corporation and with clients not being happy because we can’t fulfill orders (don’t want to go into detail as to what we provide, because I know there’s a “corporate media team” who frequents subs such as these and the second I say what we buy and sell, we’ll get an email telling us to refrain from posting this type of issue.) We’re structured by an admin team (me) and sales team.
ANYWAY – I’ve been here almost a year and had a coworker start right around the same time as I did. On a team of 20, 12 people are new within the last 1.5 years and we are STRUGGLING. No one knows what they’re doing, management micromanages us to no end, sending multiple reports we need to clear, our sales partners are either lazy or incompetent and lack the skills to be organized so everything falls on the admin side.
A full admin team consists of 8 coordinators to manage 23-25 clients a piece. Right now, we have 5 coordinators handling 40 clients. We are SEVERELY understaffed. The stress of 300 emails a day plus everything else I mentioned above is getting to me. Every client is different and has different requests – I might get an email that takes me 5 minutes to complete the request or it may take me 2 hours to pull a specific report for someone else; each request is a snowflake, meaning there’s never two of the same.
We also work heavily out of a CRM software and we have daily tasks to complete as well. I login early and work late just to maybe get caught up on emails but I never do. We have a “response time” policy to get back to everyone in a certain amount of time but that’s out the window at this point.
I have some days scheduled off next week because my son is starting school and wanted to make sure I could be fully present his first few days.
I know time off will help me relax but it’s almost not worth it because I know I’m coming back to a dumpster fire.
Just looking for some advice to combat burn out or get some outside perspective to see if I should start looking elsewhere and get out before I invest anymore time here.