This popped up on the ol’ timeline this morning during my morning dump and it make me chuckle. Mostly because I’m since retired and it’s funny now cause I don’t have to deal with this bullshit anymore.
Scene: night shift, network support analyst position, huge global company that directly handles millions of people personal information. Pay rate at the time was $19/hr, California.
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5 minutes into shift:
“Hey I need access to insert random website here so I can do photo editing.”
Ok, well we're going to need approval and justification from your supervisor before we do anything else, but I can tell you right now that site is blacklisted because it allows for file sharing.
“Oh they said it was ok, so I need it right away”.
That's fantastic but I need it in writing, plus there's that whole security risk thing I just mentioned.
“Why?”
Why what?
“Why do you need it in writing?”
Basically for accountability reasons.
“But I need it now.”
It's not my job to wonder why someone NEEDS access to a website that's blocked by our security team RIGHT NOW at 9pm, its my job to ensure things that could compromise the personal and confidential information of our customers don't happen.
“So when can I get access?”
Are we having the same conversation?