Ok so, context:
I started working as a Cashier at Schnucks last month, Part Time at the moment.
Now I and others today were told to read and sign our initials on this. I signed my initials, but I DO NOT agree with this whatsoever.
Problem 1: The percentages each week will vary as there is no way to predict how many orders you'll get on your shifts. So there's no way to know, even if you manually keep count of how many orders you've done each day, you wouldn't know how many orders you could get your next shift, or the shift after that. But Checkers should not be expected to try keeping track anyway.
Problem 2: There are exceptions, it says, but does it have any way to track those exceptions, or just whether or not we press the button? I don't believe it keeps track of those Exceptions, I doubt it does. And I doubt Corporate will even put in the effort to check whether or not pressing that button was due to an Exception.
Problem 3: The prompt itself. The prompt on whether or not we are “Ready for the next customer?” appears when we select the form of payment the customer is using. It is asking that question before the Customer has finished paying for their Order. Before this, I pressed that I was Not Ready/Cancel, because I was still waiting to be paid. And sometimes, Customers pay through multiple methods, like Cash first, then Card. And then some use WIC, and WIC takes a while to process. Not to mention that, if there is a problem with the method of payment that the Customer is attempting to use, that customer that was now told by the Queue to come to my Lane, now has to continue waiting because the machine does not let me process the payment first.
Problem 3.5: Some people do Separate orders. But I bet i'm still required to press that I'm Ready for another customer, even though i'm not finished with the current one.
Problem 4: And this is an issue a co-worker brought up as I talked to them about it; The Queue System only speaks in English. But there are Customers who do not speak nor understand English. Plus, not all Customers like being yelled at by an AI to go to one Lane instead of another, some Customers ignore it or aren't paying attention.
Problem 5: A problem I personally encountered along with another Checker, was we were both hitting the Queue button at the same time, and it refused to process our requests and made a backlog of them. Once it began working, it began to tell people to go to my and their Lane repeatedly as it went through the backlog. So there was definitely some confusion.
Ok, there's probably even more issues that can be had with this but right now I can't think of each and every one of them, and I'm too irritated. I don't know if I can contact the Union for this, or if they can even do anything, I don't know much about Unions other then they are supposed to help people.
This is just so fucking stupid in my eyes.
It doesn't matter why,
It doesn't matter the reason,
If I press this button too fucking much,
I will get punished for it, and possibly lose my job. All because of a fucking button.
Corporate needs to get a reality check, step outside, touch grass, interact with Humans instead of Algorithms and AI, cause this is bullshit.