Role Summary
In this pivotal role, Customer Service Representatives effectively handle inquiries from customers, clients, or providers received via phone and e-mail located domestically and internationally in “real time” contact center environment.
The successful candidate will be able to interact appropriately and efficiently with health care professionals using excellent interpersonal and listening skills, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success