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Got a customer service complaint need advice on a message

I have asked to a customer of us « as you can read with my previous message: ….. » The customer said I was dismissive. Do you believe it’s true? I just asked them to read their email (which responded to their answer). My boss wants me to reassess the conversation and provide a full analysis of that small sentence. I’m 19 and quite direct let me know what you think of it.


I have asked to a customer of us « as you can read with my previous message: ….. »

The customer said I was dismissive. Do you believe it’s true? I just asked them to read their email (which responded to their answer).

My boss wants me to reassess the conversation and provide a full analysis of that small sentence.

I’m 19 and quite direct let me know what you think of it.

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