my mom (64y/o) works as a sales associate for a jewelry store. the HR for this company is a nightmare (preaching to the choir). they operate by a card system to determine whose turn it is to engage with customers. they earn commission from their sales and are reprimanded, or worse, fired for low sales numbers. my mom was moved to a tiny retail location, which essentially caused the location to be over-staffed, causing resentment from the existing sales associates because their sales numbers dropped due to another person joining. among other things causing a hostile environment, my mom tells me that her coworkers have been taking her card out of the system so that she loses out on sales opportunities. when my mom confronts them, they act like they don't know what she's talking about, and then they go on to accuse my mom for being aggressive. yesterday her manager told her that because her coworkers dislike her, she shouldn't want to stay in this environment and that she should find another company to work for. he wasn't firing her, but encouraging her to quit. according to my mom, her manager is aware of the bullying.
does anyone have advice? i'm thinking we need get proof to accompany a formal complaint written to HR, maybe get my mom a body-cam (one-party consent state)…what else? thanks in advance