I'm a manager at Noodles & Company, where I have been working for 7 months. I have previous experience in food service & understand how to make customers happy if I screw up. I was just told, by my GM, that “nothing else should be put in this group chat unless it is positive.” What was so negative you ask?
Me trying to make the case that if we can't make a customer's order in a reasonable amount of time (i.e. 30 minutes) that we should give them a refund if they request it. Nothing groundbreaking or earth-shattering, but I was met with so much resistance that I'm literally in the bathroom looking at new jobs rn. If you want more details, let me know, but I fucking hate the fact that I can't even try to make us better as a store without facing headlong opposition.