So I sell things on Etsy and a few other places. I've been doing this a number of years to help pay for minor stuff.
How I have my stuff setup is when you make an order it will say when it is estimated to get to you. I always set my stuff out to about 4 weeks because in the past I got so over loaded with so many orders and my anxiety shot up to the point I ended up shutting down and losing out on a major order.
Anyways, 99.9999% of the people I deal with tend to be cool and super nice. But once in a while I have a dick head.
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Anyways I won't name names, but I'm sharing this because I hope to encourage other shop owners and those with bosses who let you do this to tell a customer to piss off if they give you problems.
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They ordered something in late late Aug 26 Friday. In their order the system told them to expect it by Sep 21.
Mid Monday (Aug 29) comes around, and I get a message:
Customer: where is my order I been waiting to receive it
I reply back an hour later:
Me: I'm sorry if you feel like this order is taking too long to get to you. Please keep in mind, I have other orders to fulfill on top of yours, and you were given an estimated window when you should get your order before you bought it. My suggestion in the future is if you want to rush an order, then please let the seller know.
Anyways, I completed your order a few hours ago and sent it already. Attached is an image of it.
You should've gotten an email with the tracking info.
An hour ago they sent a message to my personal email:
Customer: Can you cancel this order I thought I would have it by now.
What I sent them a few minutes ago:
Me: I believe I got an email from you to my email. Please keep all conversations on here so it's easier to read through the thread for both of us.As I mentioned, I have a number of customers across multiple platforms. I will not respond to emails sent directly to mine.
Again, the product is already sent. Based on USPS it will be at your location by Tuesday. (link to the USPS site showing this. The exact same info they gotten when the product shipped.)
To be blunt,
when you made the order the system gave you a window when it should be done.
I made the order as seen in the image from my last message.
I made the order, shipped it, and it will be delivered within the window.
At no point did you ask for the order to be rushed. And therefore it was impossible to know you wanted to rush the order.
Because of this, you will not be getting a refund.
Because it seems you do not value my time, I suggest you find someone else to make 3D prints and other things for you in the future.
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TLDR, if you don't stand up for yourself, some customers will treat you as bad as any boomer boss with threats of firing/shaming if you don't go beyond what you are paid to do.