So this all transpired today. I'm in whats supposed to grow to a director's position for a startup company in the Automotive industry.
Friday, about 30 minutes before all of our third parties closed, we received a call saying that images weren't loading correctly. Alright, easy, I open a ticket with the correct 3rd Party, inform the entire company – there's only about 10 of us – and clocked out for the day.
As I'm on my way home, the same company submitted an email ticket for the exact same issue. I reminded the company of what was going on and enjoyed my weekend.
I got in today, and as soon as I put my backpack down, I was talked to about the ticket. Apparently, I should have called the company the second it came in despite having a phone conversation with them 45 minutes prior to the email ticket.
I've been told I need to be available until 6 PM, meaning my hours have moved to 8 AM to 6 PM – my previous hours were 8 AM to about 4 PM (salaried so I've just been eating lunch at my desk for the earlier go home time, had 0 issues until today).
On top of all of this, I am the only person in my department. I used to have help, but they fired him in November and I've been the sole Customer Support Rep since then, which is worse because we have an on call phone that only I have had since then. I keep getting told they'll hire people for me to be in charge of, “minions” as they call them, but I've been promised the additional help since my coworker was fired. Im beginning to doubt it'll ever happen.
Today I began looking for a new job. Is this an overreaction?