My Regional Manager sent an email out to the Regional Team regarding our compliance and efficiency numbers.
He decides to give us a pep talk, prefacing it with the fact that he was a Marine. I'm not sure what that has to do with insurance inspections of properties, but he felt the need to add it, and close the email with “Semper Fi.”
He explains that our numbers suck, but all we need to do to succeed is to be more like him. He then goes into detail about how he had 100% efficiency during his last year before his promotion despite also going to school for his degree and having a new child.
I check his stats, and discover that he completed 140 cases the year he was referencing. For clarification, we're told not to even go out into the field unless we have “Seven or Seven.” Seven cases, minimum, or seven hours of work that will be logged. That's PER day.
In comparison, I was in my fifth month with the company, only two months out of my training, and had over 900 cases logged.
The amount of cognitive dissonance in his pep talk was just stunning. To succeed, we just need to be more like the boss!….and complete an average of one case every two days while everyone else is expected to complete a minimum of 14 during that time.
It's pretty fucking easy to get your stats to 100% when you're working 14 times slower than every other employee. But, Semper Fi.