It seems like everywhere I work, it's the same story. I get told they do things a certain way and I can expect such and such but it never comes to fruition.
Just as an example, when I was hired for my current position, the owner seemed keen on employee input, and said things like they expect me to share my thoughts so that the company can grow. They asked me how often they should hold staff meetings and I said maybe quarterly. Its been a year and a half and we have not had a single staff meeting. I work remotely and I've never seen my coworkers face to face this whole time, not even on video call.
It's a really small company consisting of the owner/CEO, the owners son/”operations manager”, me (administrator?) and two technicians.
I don't even have a job title or job description nailed down so it seems like they expect me to do anything they don't feel like doing from handling customers accounts to managing technicians. If something goes wrong it's often because they forgot to do something or didn't prioritize it, but I'm the one who has to hear from the angry customer and deal with it.
I got this job because the owners son is a friend and they did the whole “you are fAmiLY!! This is a FAMILY company!”
They don't seem to really know how to properly keep up with the growth of the business. To sum it up, the owner is frustrated that he has to act as a tech sometimes as well as deal with customer drama, but refuses to hire anyone to alleviate that. He doesn't have time to do important tasks that he should be doing as CEO and he also expects me to basically be his brain for him.
I'm just so exhausted and stressed after years of working for seemingly chill small business to find out I'm once again underpaid and dealing with a disorganized unmanaged shit show.
How am I suppose to expect anything different at this point? I feel like I have to settle and be depressed and stressed out in order to be “secure”.
TLDR; all jobs seem like they never hold up to their word, expect me to do lots of added tasks without defining my job description or provide compensation, and are unorganized shit shows. After years of this I feel completely hopeless and stuck.