The only reason I was able to get this job was because of my partner’s recommendation, which I am forever grateful for, but it has really sucked the life out of me. Seeing as how it’s my only source of reliable income, though, I can’t just up and leave right now. It’d be pretty bearable if I A.) Wasn’t so thanklessly overworked and B.) Dealt with patients who understand that I am a human being, not some automatic problem-solving punching bag.
Believe me, I realize that not everyone is going to be kind, but it seems like after COVID-19 there’s a completely new level of disrespect. People cut me off, complain about scheduling policies, blame me for insurance information they don’t like. (As though I have any responsibility for the benefit plan you chose for yourself.) It’s ridiculous the amount of phone calls I receive where people argue that a co-pay is what covers their entire appointment cost. Insurance isn’t even my department, but they transfer patients to me cause billing is understaffed!
I am so, so tired. And my manager just keeps piling more responsibilities on me because no-one else will bother to get them done. I hate spending my entire day being polite to people who want to do nothing but snap at me and bicker over paperwork and payments.