I work customer support for a streaming service that stays alive by a few hit shows, and by misleading and confusing customers as much as possible. We're required to offer discounts for any customers that are trying to unsubscribe.
Lately, instead of discounts, they want us to push content and shows as a way to keep customers. They're suggesting we become familiar with the content during our off hours. I should mention, this company owns five different streaming services, all offering different content for different demographics. I barely watch TV in my free time, and now they're pushing it as if it's something we should want to do.
This isn't something I'm necessarily worried about. But I would like some help coming up with talking points so I can express why this shit is ridiculous during my next meeting.