I originally posted this in r/teleperformance , but i wanna post it here too.
I've worked for this company for a year and a half now and I've got to know the true meaning of emptiness and degrading .
I spent most of my time working from home thanks to covid, which I don't hate but the whole working experience is shit, the standards they set ,the overworking, it kills you man, it's too much I had to downgrade to part-time yet I'm still being overwhelmed it's really too much, Even the part-time you feel drained at the end of it, you can't do anything even on your days off, even if you get paid it's just lost down the drains somehow, it's like you're working to get money to keep working and nothing else in life matters, I fell into depression thanks to this fucking job and even as I'm dying with rage and anger and sadness as i write this ,i have to be smiling and welcoming to customers, which makes it even worst and yet I have to keep going cuz if I don't work I'm going to become homeless.
Customer service is one of the jobs that everybody needs to go through ,it gives you experience & it makes you see the world in a different way. But the thing is that to somebody who got kicked out by family and only has this job to pay his rent to feed him & to pay his bills and now I have to fear that everything I built is going to get lost…I can't do this no more , I'm just 23 man ……..and i might lose it all including my fucking sanity… I can't help but only see the bad things that I went through for the last year and a half in this job, my eyes are clouded by tears and anger at the possibility alone … But if it ends up being true….. I'm done….
I gave this company everything I had ,and believe me one i say ,ur not gonna find a better kinder customer service agent then i I'm, I'm damn good at my job, but at the moment I needed a little bit of rest and i fell down just a bit…… that's it I was done for ,I couldn't catch back up….. it's been happening for months ,i have to sleep hungry sometimes cuz of can't afford food , every shoes i have has a fucking hole in it , I basically started getting paid nothing (basic pay only , barely making a living, I couldn't meet their standards and they were not understanding I couldn't get any objective they didn't care I etc…)but their standards sure kept growing, the objectives sure kept growing ,and their net worth sure kept growing but ours ….not so much.
Here in Tunisia, there was almost no pay raise for the last 3 years and any raise that was given was very much symbolic, and now that they finally agreed to do an actual raise after a long ass worker strike,which i was a played my part in as a worker who's hoping for a better life( how childish of me) , they sent an email saying that the company needs to restructure and anybody who's old enough to ask for a severance package on their contract and leave the company can submit a form……
Guess who can't do that.. me….. I don't have a right to ask for that so there's a very much big chance after they get done processing all those quitting forms ,if they don't meet their Mark they're probably going to start firing people and that will probably include people like me ….. just that idea terrifies me…
No ,there is no confirmation but i have a bad feeling and I'm usually never wrong, because it's not the first time they did the sudden firing wave “for the good of the company” and they used covid as an excuse .
I might lose everything I built, but if I'm going down I'm going to ask y'all…. do not work for this fucking company cuz you would lose your soul and ur will to live doing it.
Good night & good luck to my colleagues, may ur patient never end and may the customers SHUT THE FUCK UP and listen for once.