So to start I want to say that I'm not wanting to discuss more details than I'm willing to post here as I still currently work here and its decently well known. I say this because I'm calling out the CEO on some major bull that I've been keeping quiet about. Now the staff I work with day to day is amazing and actually make me enjoy what I do even if it's only 10.50/hr. (My states minimum wage is 7.25) I work at a smaller retail store compared to others our store had around the country. Our yearly expectations for sales was 700k, ballpark estimate, before COVID. As expected, the yearly goal wasnt as high for 2021. Not only did we pass our expectations but in the last month it became clear that hitting 1mil was possible. I jokingly laughed off the futility of caring for such goal and carried on. As December ended we exceeded even the 1mil with doubts the whole time we would even get that. I thought it was kinda impressive ngl. Theres only 5 of us after someone quit after 8 months. We get an email from the big cat himself saying hes impressed and that we will get 200 for us to use for a party at work. We cant pocket the money, so no real utility there. A vapid gesture of gratitude, I felt a lot of anger swell inside. I was valued at less that 40 bucks for dealing with psycho Karens like the one who called 5 different corporate and business numbers because she didnt believe what my name was, or the delusional gun nuts carrying openly when we dont allow it nor the mall where I currently work. It's been 3 months and nothing even came of it. I've ask the store manager and no money has been sent nor a follow up of any kind. I've only gotten a .28 raise bringing me up to 10.78 because of my yearly review. I've taken a long and emotional look at my whole experience in Service and fast food and I have seen so many fucked up scenes and experienced some vile shit from customers. I got to thinking on a joke I used to tell people about makes an etiquette book about the service industry to address all battlefields of Karen's and Psychos from call centers to retail to fast food. Would it be any success? Probably not but I will feel better after writing out all my experiences and probably some of others willing to share. I've recently applied elsewhere and have had promising interviews so I may be out sooner than later but I do kinda hope this book not only brings me some self gratification but hopefully serves as a mirror for some and encourages them to change. I like to think I'm a patient man but I refuse to not discuss these issues anymore. If you happen to read this in the future, FUCK YOU JEFF