As said above I finish at 5 and we are told we have to stay available to 5, we can not transfer the call to someone on the late shift, I said to my boss the other day what if I get a call at 4:59 or 5 and then have to stay late? Are average calls are about half an hour, so I said if I stay half an hour late or more, do I get paid for that overtime, they said no but it is a sale towards your target so why would you not want to stay late? And that helps you, Also I could be with the customer for up to an hour just to give them a quote… and leave an hour late not getting paid, and we do not even earn commission by getting the sale, just goes towards targets, that might get us bonus but due to high targets no one gets bonus often.