So on March 31st my previous employer got bought out and sold off all their stores. So we (the people who we’re brought into the new company) were told that we would be receiving one paycheck from the previous employer and one from the new one since the acquisition was performed intentionally in the middle of a pay cycle to avoid errors with the payouts. Now it’s important to know that at the store we work at is on hourly plus commission (after hitting a baseline figure to get a payout for a commission) and the commission payout is held and verified to make sure no one is screwing over customers.
Anyway the first paycheck from the new company paid out just fine but my previous hourly and commission never showed so I reached out to my new boss and asked him what was going on. He instructed me to shoot an email to my previous HR department so I did and they told me that both checks were being held due to a fraud transaction in February. Here is the thing though I went and looked (along with my boss) at that transaction they cited and I remembered nothing seemed out of the ordinary and everything went smoothly only thing is the customer’s credit came back as needing more information so we contacted the credit approval department and they cleared him just fine and I was given the green light to proceed with the transaction. They would’ve never told me about my checks being withheld if I never noticed I didn’t get paid. Now in our employee handbook it states that ONLY commissionable income can be withheld for situations like this which it sucks but hey rules are rules I guess. I have reached out through several emails and voicemails to get an update all I was told was my fate would be “passed up” to management and haven’t heard anything in days. They’re even dodging my manager’s phone calls (thankfully he has my back).
I guess the whole point of this post is to figure out if I have a leg to stand on and what avenues I could go down. Thanks to any one who can help.