Inside Weather is one of those “cool” and “hip” online furniture stores. “The Most Sustainable Furniture on the Internet”. They have a 365 day refund policy. All you have to do is pay an “environmental” fee. You get it. They're not like the other places. They care about the environment! Long story short, the customer service rep confirms multiple times the refund amount prior to going through with the refund. After the furniture is shipped back, it is now discovered there was a “miscalculation” and the refund amount is actually $600 less. The manager or higher up was almost proud to tell me that they fired the customer service rep for this mistake, like that was going to be the resolution I was seeking. So they fired the customer service rep for making a $600 “mistake” that they never actually honored. Pretty gross all around.