So my sister works at a waxing salon, and today while she was with a customer someone came in and robbed the store at gunpoint. The manager, who was the only person at the front, gave the robber the money and he left, and nobody was harmed. Afterwards the police came to do their rounds of questions, take fingerprints, and left. The manager called the district manager, and the district manager insisted that the employees continue the workday.
For anyone who has worked in in customer service positions and has been in similar situations, is this typical? I think it's cruel to make someone who just had a gun pointed at their face keep working as if nothing happened, but I want to know if this is expected working in customer service, or if the district manager is being a special kind of asshole.