I have been with the same company for 16 years, started when we were small and we have grown considerably. I handle projects and had a partner in that until October when she left so I am now doing them all myself.
Recently I have been having issues with our Sales People not doing the jobs correctly. When they sell something they have to fill out a form telling me what they sold and how it needs to be deployed. They are making mistakes, saying something shouldn’t happen that should or something should happen that shouldn’t. Causing me to basically deploy the product incorrectly and then scrambling to fix it. I brought this to the attention of my direct supervisor and he said he would address it but be forewarned that this could very well come back to bite me in the ass because the higher ups might decided that Sales need to focus on sales so I would then be required to fill out these forms.
I was livid to say the least. I feel I am being bullied out of complaining. And if they do make this change it’s adding yet another huge task to my already huge task list, and they aren’t replacing my coworker that left. I currently have 99 open projects that I am managing.
Do I tell him not to escalate the issue and just deal with the mistakes? Do I tell him to file my complaint and add that if they expect me to take on this additional role it will cause other areas of work to suffer? Do I remind him that it is my responsibility to make sure their products are deployed properly and if they want their stuff done correctly they have to give me the correct info or find me suitable help to be able to manage all this.
I am so frustrated and on the verge of quitting but I can’t afford but I also feel like I am going to have a mental breakdown! Thank you for listening to my rant.