I work for conduent which is a 3rd party contracted with apple but from what I've seen from other comments other companies contracted with them are just as bad and apple is part of the problem.
it doesn't always say in the job posting that it's for apple support
so here is a list:
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conduent
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teleperformace
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kelly
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cnx (concentrix?)
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transcom
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24/7 intouch
please let me know if there is more so I can add it
they are very strict about restroom times and apple does not include any aux code to use the restroom in the app you use for work we have to use the break aux.
they have many ways to monitor you this article shows that teleperformace was using video monitoring apple still works with this company, I've even had my company try to pull shit like this at times they asked me to leave the camera on during training even though that's just reading an article and taking a quiz. they've also sometimes have workspace inspections where i have to show them my workspace to ensure that it is “secure”
I found this post and can confirm that its accurate even if the screenshots are old.
here is some supplemental evidence they no longer have us setup the admin account and my account is not admin user but it is still named the same to this day and the second image shows a popup that happens when the manager disconnects from viewing your screen. they can view my screen at anytime without warning and pretty much every action you take on the computer is logged and tracked and so is every minute of the day.
while apple is spying on you they are also very strict with their “security policy”