I've been a funeral director for 15 years at an 8 million dollar family owned firm. I love my job, but the workload is crippling to me and my fellow coworkers who can't slow down because the people that suffer are the families we serve. The chapel I work at is the busiest one we have in the country. So we just keep chugging along because we care too much. At one point during the height of covid families had to wait at least a week to make arrangements and at least another week to have their services. Try telling a Karen only 10 people can be here for her moms funeral when she has 8 siblings. It was soul crushing to get yelled at all the time for things that were not up to us like mask mandates and such. We all suffer from anxiety and depression. Most of us are so tired on our days off that we don't even leave our houses. Oh the family you just met with wants to have a 7pm service, guess who gets a 12 hour day with no extra pay, this gal! We used to call a trade director, but we can't do that anymore because that would cost money and I'm already salary. Things change a bit here and there, like at one point we did have a divisional that let us call trade for that because she understood what that meant for us. Don't get me wrong I'm lucky to work where I am, as other funeral homes treat their employees worse than dogs. Case and point someone else quit and 2 days later she called literally crying to come back. I'm not looking advice, as I've come to accept this as my life.