I'm stuck being tier 1 support at a medium sized managed service provider. Over the last two years they have been striving to become another cookie cutter managed service provider. When we first started doing the L10 meetings we started with saying one positive personal and professional thing. It was annoying BS but whatever. Lately they've developed”core values” and want to start every meeting with demonstrating something we've done to upheld the companies vote values. This part pisses me off. I shouldn't have to explain what I've done after spending 40 hours trying to keep their customers happy. Why are they doing this? What's the end goal?