Rant beginning in 3, 2, 1
Work for a $15 billion medtech company who decided to migrate out website to a new CMS. Part of this move required business units to move customer critical documents to another new system because they would be removed from the website when new CMS goes live.
For MONTHS they were told the business units didn't have the resources to migrate in time. For months they were told it is critical to have these documents up.
Response was always they will take it under advisement or not our problem (paraphrasing).
New system goes live.
shit hits the fan.
BU and sector leadership get involved.
Corporate team forced to fix issue.
Fadt forward today.
Just got off a call where that team just praised themselves for moving heaven and earth to fix the problem they created and basically told the BUs to get their acts together.
They failed to listen to key stakeholders.
Failed to open two way communication.
Punted responsibility and blame to other teams.
To top it off the new website is complete trash. You cant find anything. Even internal teams can't find what they need let alone customers. So many bugs and missing data. 2 months later we still can't make content updates.
I'm embarrassed to say I work for this company as a marketing communications person.
To hell with this company.
Rant over!