Categories
Antiwork

customer service pleas of help.

i recently recieved a bonus from my job. they're so set on subliminally making us workers subscribe to the idea they care about us. corporate has shown no signs of caring, and when they do, its in the form of monetary gifting, and not actually helpful resources. ive been told by my manager to keep home life at home and work life at work. this sounds good on the surface level, at least to a person whos never endured a severe mental ailment for most their life. what i am trying to say is that mental illness is not a thing that is a flip switch. it lives with you. it kills you from the inside. so, i cant just turn off these spontanaic thoughts of autodeceasing. if this seperation of settings on the terms of mental health, is referring to masking, just say “i need you to mask at…


i recently recieved a bonus from my job. they're so set on subliminally making us workers subscribe to the idea they care about us. corporate has shown no signs of caring, and when they do, its in the form of monetary gifting, and not actually helpful resources. ive been told by my manager to keep home life at home and work life at work. this sounds good on the surface level, at least to a person whos never endured a severe mental ailment for most their life. what i am trying to say is that mental illness is not a thing that is a flip switch. it lives with you. it kills you from the inside. so, i cant just turn off these spontanaic thoughts of autodeceasing.

if this seperation of settings on the terms of mental health, is referring to masking, just say “i need you to mask at work.”. that also has problems. you cant just go around telling people to be happy and expect good results. i explained my thoughts to the manager. they said the same thing again, but added a backpeddling book-end to their response that frankly seemed far out of touch with what i said. i simply asked them to not force me to make a clear seperation in my mental state, based on where i am currently residing.

the whole stance that one can force themselves to be deprived of self thought and worth, just because “there is work to be done”, is completely absurd. its a complete bastardisation of mental strife and over simplifying it as a universal experience. news flash, mental health treatment in the modern American workforce, at least in its current state, is not a universal, one-size-fits-all problem. we need specific ammenities on a case-by-case basis.

id like a customer to understand that if a worker seems emotionally absent, when helping, its not an attack on the customer. we are trying our best to help communities we live in. it makes it hard, when we are expected to put on a façade of happiness, and i shit you not, we are expected to be understanding of the worst of people. im sorry, im just not going to say to a customer thats calling my colleagues racial slurs that i understand that theyre mad. there needs to be a line drawn. people working in customer service are at their wits end with dealing with inconsiderate customers and management.

thank you for reading, if you read this far, say “pickles” in the comments so i can vet out who actually read the whole thing. istg yall neurotypicals read the first sentence and jump to conclusions.

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