I always hear horror stories of employees dealing with horrible, crude, and condescending customers to the point where they become on the brink of or even actually crying. Please remember, your bosses get paid to deal with this BS, if at anytime you feel like a customer is about to go from 0 to 100, get your manager/supervisor over to deal with them immediately. They’re the ones that get paid to deal with it.
Sorry if this sub may not have been the right sub to post this but I really needed to get this out there. Please don’t be a hero, let those who took on the roll of being a “boss” to deal with the verbal abuse.