So, I worked for a “client company” that worked for a cellular provider. Can't name names, because obvious reasons. This particular company is claiming they're providing an iPhone “free” or “on us”, when no, in no way is that true. It either requires a trade in (for upgrades), or a new line, you can't break the 36 month agreement. You still have to pay an upgrade/new line fee, taxes on the total cost of the device, and if at any point you wanted to upgrade early, or break the contract, you'd need to pay for the rest of the device, regardless of which route you took.
The company I worked for has an unfair practices clause, where I'm supposed to bring this up when I see it. Fine print that no human can read, and a half second flash of “with applicable upgrade” should NOT let them off the hook. But I realized this was “within the law”, no matter how scummy it was, and just buried my head over it, but as I was instructed, told customers how it actually worked with blatant honesty.
My exact script was something along the lines of “It's not free, it's $0/m. The key difference being…” and basically summarized what I stated above. Thing is, they got me on a very nebulous “chat avoidance”, which from day one, they were obsessively vague about what actually did and didn't count as chat avoidance. I followed time out procedures as I was instructed from day one, to which no one actually told me to do anything different, or that what I was doing was incorrect, right up until they decided to fire me.
I made the stupid mistake of asking my manager who to bring these complaints up to, and was promptly fired a few days later with what I am now convinced is a deliberately vague rule, think “time card fraud” with Game Stop if you know what a shit show that was.