I have to deal with a guy every single day that is just an absolute fucking asshole. Let’s call him Twat.
Twat wants changes to our website that would require massive effort from our engineering teams that just isn’t possible at the moment. Sure, they are legit changes that would make our service better for our customers, but projects are prioritized based on impact to the overall business. These changes that Twat wants impact a very small amount of customers.
Well, Twat doesn’t accept this and emails or calls every day threatening legal action against the company for not meeting his demands. He has no case, but since his uncle is a lawyer he uses big words and long sentences to try and intimidate us into thinking he can.
Instead of just not being our customer anymore and moving on, he decides to stay and harass my team each day.
Don’t be like Twat. Customer Service teams don’t have that much power, it’s a miserable line of work most days, and we all just want to make a paycheck so we can try to enjoy what little time we have outside of work. You’re mad at the wrong people, and would be better off keeping your money than spending it with a company you loathe. Be kind to those trying to help, even if they can’t. Life is bigger than a product or service some company offers.