I’ve been feeling mentally down for a while now and didn’t feel like I could talk to anyone about it so I thought I might feel a bit better if I put my word vomit here.
I work in insurance as a claims adjuster. Decent pay, decent hours, but it’s sucking the ever loving soul out of me. My coworkers and managers are really nice and supportive, it’s truly a great place to work theoretically … but the customers I have to deal with on a daily just make me sob. They’re so mean.. so demanding and generally just not understanding. I understand when people are calling into insurance companies in the first place, it means something bad happened. I get people pay premiums and expect to be compensated when something happens but why for the ever loving god do people try to milk money out and beat us down. We’re treated as a verbal punching bag. Company says it’s ok to disconnect if they are swearing at you, but there is no point to that. Doing so will cause more problems and the file will remains yours. Problem remains unsolved and will likely create more problems… i.e client having to pay for a rental out of their own pocket. I literally will break down crying after some calls because people are so mean and I dread having to call them back. These thoughts eat up my mental health. If it’s something that happened on a Friday night, it’ll stay on my mind all weekend and worry me. I’ve spoke to my manager about it and she believes things will get better as I move up in my career. I know things will improve as we move up, mostly because it becomes less client focused but I’m really struggling to survive here. Every day is so sad. Friday is my ever loving grace and Sunday is the most gloomy and depressing day of all.