I’ve worked in quite a few minimum wage jobs and some of them required me to answer the phone. Many big chains will tell you to always answer the phone with “Hello this is (company name) and you’re speaking with (your name) how can I help you?”. What I’ve learned through working these jobs is that they want you to say your name in case a customer complains and wants to report you. That way the company can make a show of holding you responsible for something that’s probably not even your fault. Don’t say your name. It isn’t necessary to the phone call and it can keep you out of trouble in case they do try to complain. I started doing this around 3 months ago and it’s worked out great. Had a very rude customer today that prompted me to make this post, that tried to complain to my manager today that I was being “insubordinate”. All they could tell my manager was that I sounded like a girl. There are 4 girls working today . Keep yourself out of hot water even if it’s not your fault.