Hei everybody
Just need to get this off my chest.
I (23F) have been working for this luxury German airline for almost an year now and it's hell. We're overworked, underpaid and micromanaged like crazy. I know that it takes hours for customers to reach the service center, I'm working in the emails department and rn I'm replying to emails that were sent 7-8 months ago and in the end customers direct their anger and frustration towards us. Also, this is a (multi billion €) company that mostly employs people from countries with cheap workforce and good language skills like Eastern European countries, India and others and they pay half the minimum wage in Germany. They cut your bonus for shit like having 2 spaces instead of one between the salutation and the rest of the email. They don't allow you to protect your identity anymore, they are forcing us to put our full name in the emails that we sent instead of “Best regards, your customer service team” and people have been harrassed. Also the micro managing they do is insane. I've never cried because of a job before in my life, I'm mostly unbothered and don't take things personally because I know that I don't want a career and it's just a means of survival but this job wore me down like crazy. And it brings me no satisfaction whatsoever to try to calm down miss “I make 100 times your salary” who complains about the wine pairing for the salmon she was served on her 2h first class flight. This job brings me nothing, I wanna do something for the community, to give something to people around me. I'm quitting this job as soon as I get another one, I have barely any savings and I'd probably starve and get evicted if I quit without having another job lined up. It's crazy to me that I live paycheck to paycheck, having food delivered once a month is fancy to me and I worked 40h overtime in order to afford to get my wisdom tooth removed but I work for a company who's prices I can't afford, a multi billion € company that doesn't bother to pay its employees a livable wage and forces me to calm spoiled stuck up rich adult toddlers down when they have a tantrum over not getting enough peanuts on their business class flight (just fucking buy more, it's not like you can't afford it).
Thanks for reading folks, hope everything works out in your favour