When I first got hired into Dell Technical (phone) support, the call center was brand new and still ramping up.
I had a couple of friends who got hired on after me, and took advantage of a phone system function that wasn’t being monitored yet.
On the phone, you either be in “auto-in” which would take the next available call, or a code. Like, code 4 was lunch, code 2 was meetings, code 9 was outbound call, etc.
These two friends would clock in, take a call, put their phone in code 9, and leave. They’d come back at the end of their shift, take another call, and then clock out. For the month and a half that that worked, they made stellar money, because part of our pay was based on average handle time, and those two calls they took every day were fast.
I just did my job. But I remember watching those guys and being kinda jealous. I mean, 500 relatively new people working in tiny cubicles all day, no one even noticed them. Or looked at their phones or desks.
It wasn’t until our new call center learned how to monitor codes and run reports that they got canned. They left smiling.