I work in a warehouse and this guy wanted to pick up an expensive order. The layaway code on it was rubbed off and basically unreadable. I sent him to the main store as I cannot pick up the order without the code, about 3 minutes later I got a call to the warehouse and one of the higher up employees was laughing and saying how I should now how to do this, basically being as condescending as she could. (I’m a part time student who’s been here not even a year. The warehouse employees share one computer between the 12 of us) am I in the wrong?