so here’s some backstory. i used to work at a dollar general in a well known rough part of town, there’s literally a motel up the road that is known for drugs and prostitution. I had incidents w people getting mad at me over their card declining and just overall bs. drunks and crackheads often came in and harassed and catcalled me. a customer even pulled out his penis and started masturbating near my coworker and following her around the store. this was not reported. i’m a pretty small woman (5'0) so if shit were to pop off there’s not much i can do to defend myself.
so here’s the story: about a month before i quit, our door was shot out and at the time we believed it to be just teenagers fucking around, but a few weeks later 5 angry customers came in and said that it was a warning shot meant for our shift manager and that if we didn’t get rid of him, the people that did it will be back. they seemed pretty serious and also had information that we didn’t even know about. they said it was a local gang that did it and that him making an old lady cry was the reason. i highly doubt this bc he’s a very sweet and kind man who always went above and beyond to help customers, he only ever got rude when people got rude w him, which was quite a lot due to the area we were in.
the first thing me and my coworker did was call the store manager, who i shit you not, laughed at the situation and said “customers are so crazy.” we then texted the shift manager (who was on vacation) and told him of the situation. he panicked and called our store manager and ig it didn’t go so hot, bc he then called corporate. the store manager texted us and told us in a very passive aggressive message that we shouldn’t have told him bc that’s her job. she was gonna wait till he was back from vacation to “handle” it. she also said she was being yelled at by corporate. it was a very easy job it’s a shame piss poor management and crazy customers fucked it up.