I have a career in IT as a sysadmin. My boss is helping to get me to manage our IT Helpdesk team whenever he can make it official. Before I ask the question I'll add some background.
- My boss is a chill motherfucker. He doesn't care as long as shits getting done because his boss doesn't care as long as shits getting done.
- The team I manage would just be two, possibly three people depending on our needs after a few company events that I can't discuss quite yet (Even though every goddammed person in the company knows what's coming) They're very self sufficient and use me as an escalation point on occasion.
- I used to work in their position and I plan to use that knowledge to help them out and make things easier, whether it's automating something so they can focus on more important issues, changing up a process, etc.
- I don't have access to their pay info yet, but I remember getting paid shit in that position, and I don't want that for them especially considering that it's getting expensive as fuck to live around here
- I firmly believe in not micromanaging even though I can be guilty of it on occasion.
- I know and trust that they can take care of things without me having to watch over their shoulders which I like because I also have things to do.
- Our team overall believes that, even if HR and the executive management doesn't like it, we want to be very open and honest about any items that will affect us coming down the pipeline.
What advice do y'all have for me? I would personally like to be in the boat of let them do their thing and hopefully the most I need to do is approve some timecard every two weeks and deal with issues as they come up. Formerly having shitty managers and awesome managers, I want to try and be the awesome manager.
EDIT: a word