I was lured into this company 3 years ago because they have a contract with Microsoft to do their technical support and I was promised hundreds of opportunities if I hopped in on the ground floor.
Incentives based on metrics were met by me every single month, and somehow they never paid me for them before our first set of managers left and the second set claimed there were no notes and no way of tracking who was owed anything.
I was the recipient of an award luncheon they announced via email with the two managers of the program (fucking gross, glad this one never happened) for highest performance, and that just never got mentioned again. Eventually they moved me from tier III to tier IV technician but guess what? No money for raises they say, so it's a lateral move and the “raise” is the advanced experience and not having to speak with customers on the phone anymore. Then they laterally moved me three times to fill gaps, one time even calling me a “lead” without giving me a raise.
I would've quit forever ago but I dealt with a lot after they moved to WFH model during the pandemic because I have a kiddo to raise.
My last position was Escalations Engineer, something you'd likely get paid 5x as much as I was getting paid to do anywhere else. When Microsoft pulled our escalations contract but kept our tier iii support project, they lied to me about the program ending for over 2 month, then unceremoniously and without proper communication, shoved me back on the phones, right where I started. I had been promised any position that didn't require talking to people on the phones again, and that, like so much else, was a lie. One day I came into work wondering what was going to happen to me and a lead was like: so you're taking phone tickets today? Something I hadn't done in 2 years.
This doesn't take into account the fact that the culture is based on metrics, is a constant bombardment of negatives with no praise, and that those first set of managers I mentioned? They were fired for gross incompetency, sexual harassment, and doing coke on the jobsite before we went to work from home. I'm not judging that last one, I don't care how much coke you gotta do to get through capitalism, but you know, it still ain't a good look for your company.
I got a job doing less than I do now for 2x as much, still all remote. I know this place does not pay out unused PTO so rather than give 2 weeks notice I just kept making up medical and personal emergencies to get paid out my pto and now I've given them less than a week's notice.