So I only just found this place and thought I'd share what was the last straw at my last job. Technically I didn't leave because of this incident as I was due to leave for uni anyway, it just made me leave a week early.
For context, I worked as part of a catering team in a nature reserve. The area I worked in was inside the indoor play area for the kids. There was usually only one or two of us in there running two tills, making drinks, getting a couple of bits of food and cleaning the seating area. Another thing to note is I am self-declared disabled ie, I say I'm disabled on my paperwork just in case. One of the issues I struggle with is a constant tremor due to fast heart rate so when I'm busy and rushing around, it gets worse.
This day there was me and one other person. I had a week left of shifts to go and could not wait for the end of the summer holidays to hit. It was lunch rush and as usual, me and my co-worker were rushed off of our feet trying to serve everyone. I was serving on the outside till and was making a couple cups of tea when my hands shook randomly bad and a bit of tea hit my hand which of course made me flinch spilling half the cup over my hand. I was used to burning myself a little so I grit my teeth and handed the drinks to the customers before putting under cold water. Luckily, the session indoors had just ended and so it was only one till (I timed it right somehow). I kept my hand under water. I waited almost 20 minutes, every now and then trying to take my hand out but having to put it back under from the burning pain. I went over to the manager of the play area (my manager was over in the main cafe and I did NOT like him) and got an ice pack from the first aid box whilst one of them radioed my manager. I used the ice packs and kept my hand underwater. Here comes the boss making some snide comments about “how was I going to cope living on my own at uni” and other stuff before putting some burn cream on the scald. It burnt more! He said it was meant to and to suck it up whilst he got the accident forms. I tried and signed the forms before washing the cream off and reading the tube. It could irritate sensitive skin. Yup, I have really sensitive skin. So, by this point, it's been just under an hour since I did it and I had been told to just keep working. I kept trying but the burning wouldn't stop and I could barely move my hand or fingers. At the hour mark, he can back to check on me bringing a picture of a burn he had worked on. It was a hot oil burn on his food and he “worked an 11 hour shift on it”. He mostly works sat down in his office (which is a whole different story). I nodded. I had been in tears pretty much the entire time but started serving again, this time with a wet cloth wrapped around my hand. A couple of the groundskeepers came to get tea and saw me and asked if I was okay as they'd seen what happened earlier. I burst into tears. Some of the play staff had checked in with me a couple of times throughout this and a number of them were first aid trained (just none of us told them when we were). they persuaded me to go home and said they could deal with the cafe. I got the manager over and said I needed to go home and wanted to get my hand checked.
This isn't word for word but it's the vibes
Manager:”Checked by who?”
Me:”A doctor. I need it medically checked.”
Manager: “I think you're being dramatic. Of course your hand is swollen, you're keeping it under cold water. What happens when you put metal under cold water? It shrinks and tightens so that's why you can't move your hand”
Me now crying even more: “i can't work with this. I need to go.”
Manager then walks out without saying anything. I call my mum to come pick me up and explains what happened. then I walk out. With NOTHING for my scald. I end up getting some toilet tissue in water and then keeping my hand on the grass which was still slightly damp. It had been over 2 hours by this point. My mum collected me and rushed me to the supermarket to grab some ziplock bags and frozen peas to put my hand in before calling the doctors. Which is when I noticed I had lost some of the feeling between my middle and ring finger. I scolded my hand around 1pm, I left work around 3pm and didn't get to see the doctor until almost 5pm. The scold was bad and I was on strong painkillers and wasn't allowed to return to work for risk of infection.
Now, I refuse to work in catering again. Because a tremour and hot water is not a good look. And yes, the manager still works there. I got my P45 and they asked for my uniform back, not that they've had it back of course. I live 6 hours away now. Sucks to be them