I really just need somewhere to place all my thoughts, I haven’t been this anxious in a long time.
I work in a call center essentially making and receiving calls to customers. My manager scheduled a meeting with me the other day a few hours in advance, and I had no idea what it was for, which just instantly makes me anxious. They let me know that I was in trouble for disconnecting a call with a customer. The call was about 20 seconds long. After going through my legal spiel, the customer gets extremely angry and starts calling me crazy, so I just instinctively dipped anticipating how upset they were.
We listened to the call together and they even admitted that the customer had no right to talk to me that way, but because I technically ended the call, I had to be held responsible. This company supposedly prides itself at having its employees backs but I couldn’t feel any different. We’re just tools to annoy hundreds of people with the same exact words for 8 hours a day.
Now I could potentially lose all my income and any chance at being financially stable because I was put into a verbal fight or flight situation out of hundreds of calls I do a day. It just feels wrong, I feel worthless. I’ve had to wait all weekend to figure out my fate so I guess I’m just gonna anxious for another 24 hours.