I have a colleague who I've learned a lot from and respect so much, but she is overbearing in her behavior and tries to manage our team when we have a manager available. Here is the situation I need help with.
Our small team answers support customers via phone, email, and chat. We have a set of meetings during the week. The status quo is to answer the customers and attend the meetings, while they are usually packed with important information which directly affects our jobs. I have had extremely negative experiences with this for the past six months with divided attention, where I don't understand anything discussed in meetings and even get really anxious which translates into my customer handling.
Our manager was on PTO, and the colleague suggested to catch up with the meetings by rewatching the recording. This is honestly really stupid, just because there are recordings does not mean the company gets to exploit me, attending the actual meeting, doing my job, and putting extra hours per week to rewatch records. Where other colleagues have the chance to calmly attend the meetings, participate and NOT put extra hours of rewatching recordings.
The thing is the colleague, themselves, attend few meetings per week where she completely puts her status away and we take on her load, while she gets to work on projects that guarantee fast promotion, I'm silenced and expected to put extra hours and take on her load, whereas I could start few passion projects within the few hours which would help me with promotions.
She tries to quote me with words like ” A customer agent should be able to multitask and..” all while taking the most smoke break, running personal errand during work hours paperwork and being 3 hours away per week for her important meetings.
My manger is whimsical, how do I communicate this correctly?