I haven’t been with this company long and it is a fully remote call center job for about average starting wage/salary ~40k
This week they just forced installation of Verint SDPA on everyone. I looked it up and it’s pretty gross. Literally captures application use, tabbing, even keystrokes. Moment to moment. The company boasts about increasing productivity of employees by coaching those who have any unplanned idle time.
From a capitalist perspective it makes sense. Maximizing worker’s time-on-task moment to moment. Making sure your breaks are strictly adhered to.
From a personal perspective it feels like being reduced to a machine, for 8 hours a day barely unable to even be human. The first thing I didn’t was try to look up if there’s any way to trick or sabotage the program. Doubtful that’s possible. My last job had other issues, but surveillance wasn’t really one of them thankfully.
It feels literally like big brother is watching and I hate it. What can I do though? I have an art degree and this ~40k job is the most I’ve ever been able to get. I have health issues so I need the insurance. I need to pay my bills.
I’m new here, but just want to throw myself off a bridge thinking about how much time I have to spend doing this monotony for years to come, with small raises if anything is even available.
When will this end?