It's a very strict time limit so when it's my turn to assign tickets, I just acknowledge every single ticket so none of us get dinged. My manager hasn't caught on yet!
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My job in IT grades us on how fast we “acknowledge” tickets that come in, so I just acknowledge every single ticket before assigning it to my team.
It's a very strict time limit so when it's my turn to assign tickets, I just acknowledge every single ticket so none of us get dinged. My manager hasn't caught on yet!