My work at a bank is getting stricter
I work remote for a bank, IDK if I can say which one or what department as IDK if there are any restrictions on what I can say or not. But basically, I have worked here about a year and for the first 11ish months it has gone fine, however very recently they have started to get very strict about what they consider a “fail”. They never did this before, but the past few months you aren't allowed to make any mistakes. Plus, even though they claim the calls they listen to are random, it feels like they are always listening to the ones where I get one thing wrong.
They have categories where fails will fall into and they are so broad it feels like anything will fall into one. And basically 3 fails in a category is the limit, though there are exceptions which they only told me about recently.
They have a three-strike system, I've technically gotten more than 3 in just the past few months alone, and I'm surprised I'm still here, but they say that other stuff is taken into account to, but I can't help but be worried about getting fired cause finding a good payable job is harder than it looks, it took me 2 years to find one like this.
It just feels like I can't make any mistake at all, I have to be perfect. They never did this before, and it is for the smallest stuff sometimes too. I don't feel like I am allowed to make a mistake and learn from it, most of the time I don't know what I did till they tell me and I don't have the chance to correct it since to them the fail is the warning even though it counts against me. It shouldn't be that way as they should take into account that people make mistakes sometimes and give people wiggle room, but it is what they said.
They didn't give me a warning this would happen and on top of that so much changes and it is hard to keep up with it all and that only makes trying to avoid any fails harder. They also claimed at the start that promotions were very common so I feel lied to or at least not told the whole truth.
The only reason I was ever told is something to do with fines, which idk if that’s true but if true is a dumb reason and feels like an excuse cause who’s gonna fine them and why have such a dumb rule?
Plus I have to wait 2 months after the most recent failure for them all to get removed, which means I have another month if I can get through it.
It's not hard work, but the main issue is that they have been getting stricter to the point where you have to be perfect and can't learn from anything till it happens.
It feels like my commitment means nothing, and unless I am perfect, they don't want me
I have tried to look for back up jobs, but no luck so far
I speak with someone from IWW tomorrow and I just hope it helps.