The new job is going well. However, my former job sent me an email for an exit survey. They claim it's anonymous (doubtful), but I spoke my mind. If you're interested in a long read, here you go:
Exit survey response
Yes, many. I highly suggest NOT monopolizing our work schedules with training we don't need & forcing us to complete ridiculous activities, such as Hype Master or WEEKLY mandatory one on one meetings. Also, the snarky replies I got when I asked my Team Lead questions was uncalled for, as was VA's rudeness during our PIP plan meetings. To ask if I wanted to work here was rude & honestly, it was stupid. The work culture has gone downhill since M left.
Also, I know for a fact a lot of behind-the-scenes things lead to my decreased call time & fall outs with customers, but my concerns were routinely ignored, or I was told I had to fix the problem even though it was out of my scope. Good luck with employee retention when case managers & partner managers are messing up orders, Allegro contracts & product suggestions. For instance, I had one customer who returned the devices because JH kept messing up the credit card refund & the Allegro contract. When I tried to call her to rectify the situation, she didn't want to continue. Another instance would be where I sent Partner Management a message to get my customer in for an appointment sooner & I was told he “couldn't schedule because no dates were listed.” I wrote “any day in the afternoon” because that customer had morning obligations. I don't see how that can be read as “no dates listed.”
Initially, I had high hopes for H when I first started in 2021. I thoroughly enjoyed working here until the changing of the team management. We went from having autonomy in our day to micromanaging & that completely messed up the team game. I'm NOT at all saying E is a bad person, but she definitely is rough around the edges when it comes to engaging in some aspects of leadership. I found myself asking for help elsewhere because I was told “That's not what I do” or “I do not have the magical powers to do that.” A simple “I don't know” would have sufficed.
Lastly, when I had my accident in my home the week before I was unceremoniously fired, I texted E because she was the only work contact I had in my personal phone & it was an emergency. This was ONE DAY after the new attendance policy was instituted. The next day, I got an email from VA tagging S, the Team & E telling me about the new policy because E said I took a personal day. THIS IS NOT CORRECT! I worked until task time before I fell. I had to go to the ER for treatment because I had a sprained ankle & knee contusion, so I wasn't exactly looking to take the time to write an email for three people. And I noted this in the reply I sent to him & the people team. Not one person asked me if I was alright. That just shows you value us as bodies in a seat to do your work & not as human beings. This is NOT what I encountered when I first started here. When I had to leave work early to get my son tested for Covid, M texted to make sure we were both ok. When I came to work the day AFTER my grandmother passed away, he insisted I take the rest of the day off to “feel the feelings” as he put it & he made sure I was ok to work the next day when I came back. People like that in positions of power make the team stronger. Team T was awesome because of M, how close we all were & the encouragement we received. That disintegrated once he was gone & those sweeping changes were forced upon us. Especially when E started changing our off days without asking, as we have responsibilities outside of work. Not that you cared & it showed.