Dr. Linda Duxbury of Carleton University once gave a public lecture (wish there were transcripts). Words to the effect: They want the worker to think in relationship term, going the extra mile. They tell you this is a family, service to the public and to the customers, etc. Then they treat you transactionally–you are only profit for them–and wonder why morale is low.
Dr. Linda Duxbury of Carleton University once gave a public lecture (wish there were transcripts). Words to the effect:
They want the worker to think in relationship term, going the extra mile. They tell you this is a family, service to the public and to the customers, etc. Then they treat you transactionally–you are only profit for them–and wonder why morale is low.