After working here for six months, I was just informed that the mic is recording constantly. Sure, every remote worker technically expects that.
What I didn't expect was to be “coached” on the fact that, after putting a particularly nasty client on hold, I swore to myself and called them an asshole. Again, the customer could not hear that.
I asked management what the difference is between that, and an in-person employee stepping away to a private area to vent about an abusive customer, and would it be acceptable to record and discipline the in-person employee for those private words as well? Does an employee at this company not retain the rights to speech and the expectation of privacy?
Magically, the disciplinary action has been dropped. Know your rights.