I am a very mission driven person who likes to take ownership for the work I do. The company I am working in currently has a non-toxic culture. We are treated humanly and people are polite. No backstabbing and noticeable politics.
However, communication is an issue. We sell many types of products. When we get a product upgrade (the new shipment we receive has a better feature, for example), no one working at the frontline knows. As there is no one being accountable towards the product features and specifications, the information displayed for marketing purposes could be misleading and we wouldnt know until we receive complaints. Sometimes, the company would introduce new products that are from an entirely different category out of the blue, and want us to sell them without increasing resources, adding burden to the frontline who has already been handling over 50 products of different categories.
Working at the frontline, the miscommunication weighs me down mentally as I believe that products should solve people's problem. If we couldnt provide accurate information of the product, are we being serious in serving the people?
So, should I look elsewhere or I am being a baby?
P/S: I did propose to hire someone to watch over the products we sell but so far it has not been acted on after 1 year.
TLDR
Pros of the company:
– Nontoxic culture
– Human employer
Cons of the company:
– Miscommunication (or lack of communication)
– Randomly introduce new products to sell but does not increase resources